- About your events online
- Delivery Details
- The Rumour Mill
- Entertainment Newsletter
- Ordering Tickets
- You're Covered Ticket Insurance
1. About your events online
How does the your events online service differ from what I could get by going to a ticketing agency
- Premium quality seating, as opposed to 'pot luck' (for all events except 'Advance Access'® and 'Last Minute Tickets'). For all indoor events, only excellent 'A reserve', or equivalent quality seating is sold.
- First opportunity to purchase tickets before the public on sale date so you don't miss out.
- Ease and convenience of booking using a credit card. There is no need to stand in queues, sleep out overnight, or spend hours trying, often unsuccessfully, to get through on the telephone to booking agencies.
- The Rumour Mill service enables you to register your name on a waitlist for hot rumoured events. If the event is confirmed and we secure tickets, we will endeavour to email you before the public on-sale date and give you priority access. Rumour Mill registrations do not constitute a booking and are valid for 12 months after which time you will need to re-register. Click here for a complete listing of the latest rumours.
- Exclusive deals on last minute discounted tickets.
- Members can register to receive the Citibank e-Newsletter.
2. Delivery Details
Can I have tickets sent to someone other than myself?
If you wish to purchase tickets and nominate someone other than yourself to receive them, please proceed with the booking and then contact us, quote your booking reference number and this can be easily arranged.
How much is Postage and Handling?
Postage and Handling for all orders costs $8.95. Box Office Pick-up orders also incur a ticket handling fee of $8.95. This fee covers the cost of receiving event tickets and posting them out to you via Australia Post, or making sure they are available for you at the Box Office.
What happens if my tickets are damaged, lost or stolen?
A replacement voucher can be arranged for most ticket purchases, however a $25.00 replacement fee per order will apply. As soon as you discover that your tickets are lost or stolen, please contact us and do not forget to include how or where your tickets were lost/stolen. A Citibank your events representative will then proceed to organise a replacement.
When will my tickets arrive?
Our policy is to deliver your tickets at least 2 weeks prior to the event, except in unusual circumstances where tickets are delayed from the supplier. If your tickets are to be collected from the venue Box Office, this will be clearly stated at the time of purchase.
3. The Rumour Mill
Can I register on the Rumour Mill for a rumour that isn't listed?
We only register for rumours that are listed in our Rumour Mill page. If you've heard a rumour that is not listed please email, call or fax us with the details and how you heard about it. A Citibank your events representative will then let you know if we will be registering for the event.
How do I register on the Rumour Mill
Firstly go to the Rumour Mill page and find the event you want to register for. Then simply press the 'Register Now' button and fill in your details. If the event is confirmed and we receive an allocation of tickets we will endeavour to contact you. In most cases we will contact you before the event goes on sale to the general public. Please note that Rumour Mill registrations are valid for 12 months after which time you will need to re-register.
4. Entertainment Newsletter
How do I register to receive the e-Newsletter
Simply fill out the online form on the home page. It's that easy!
How do I unsubscribe from the e-Newsletter
Simply click here and complete the unsubscribe form.
What are the benefits of the e-Newsletter
5 Great Reasons To Join:
- Stay up to date: Hear all the inside goss on Current Events on sale, hottest rumours and fabulous last minute ticket offers.
- Regular email updates: Receive regular updates and be in-the-know before the rest of the country.
- Priority booking: Be among the first to secure tickets to popular events.
- Complimentary: Registration is totally FREE of charge.
- Signing up is easy: Simply fill out the form when you register.
What if my details have changed
Simply click here and complete the change details form.
5. Ordering Tickets
Can I make a booking to an event that is not listed
If the event that you are interested in is currently on sale to the public but
not listed in our Current Events page, please email us and we will confirm whether we will be able to secure tickets to that event.
How do I make a ticket booking
Simply press the 'Current Events' button to book easily and conveniently, 24 hours a day, 7 days a week, and you will be transferred to a secure Internet server to perform your booking.
Please ensure that you read the terms and conditions of the booking carefully as the transaction is processed immediately.
How do I make a ticket booking if I'm visiting Australia from overseas
If you are booking an event on this website and you live outside of Australia, please provide delivery details for where you will be staying during your time in Australia. Please note we cannot dispatch tickets outside of Australia –an Australian address must be provided. If you are staying at a hotel, please make arrangements with the hotel prior to supplying their address and phone number on the booking form, so that they may hold the tickets for your arrival.
Can I re-sell my tickets?
Your tickets may not be resold or offered for resale at a premium (including via online auction sites) or used for advertising, promotional or other commercial purposes (including competitions) or to enhance the demand for other goods or services either by the original purchaser or any subsequent bearer. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission.
Scalper Warning: In addition to the above, the resale of tickets is governed by ticket sales legislation and may attract criminal penalties.
Can I have tickets sent to someone other than myself?
Yes. Fill in the delivery details of where you wish tickets to be sent on the booking form, and uncheck the tick box at the bottom of the booking form that says, 'changes to my contact details should update my member record permanently'. This will ensure that your details are not overridden by your friend's delivery details.
Can my partner or friend send queries to you about tickets I booked?
Any queries sent to your events online must be made by the person who made the initial booking (and who's details we have on our system). Due to privacy regulations, we are not in the position to enter into correspondence with any other person except that who has actually ordered the tickets and will appear in our systems order records. If there are any queries regarding a booking, tickets or event purchases, please ensure the transactional party contacts your events online directly.
What browser version is recommended to best view this site
We strongly recommend using a browser that uses 128b-it encryption such as Internet Explorer 5.01 or better as otherwise Triple Lock Security can't be guaranteed.
This site has been tested for use in Internet Explorer. While the site will function in other browsers we cannot guarantee that the site will display as intended.
What happens if I want to cancel my booking, or if the event itself is cancelled
In accordance with the Entertainment Code of Practice, Citibank your events online
does not issue refunds, cancel tickets or transfer tickets to another performance date. However, if the event itself is cancelled, a refund will be issued once tickets are returned to us.
Am I informed of the additional costs at the time of booking
Yes, the total price listed on the form when you go to Buy Now on the website is the price that will be charged to your credit card –there are no hidden costs –what you see is what you get.
What is the cost of using your events online
All tickets are subject to ticketing agency fees and a minimum service fee of $12.50. For last minute/discounted tickets, a minimum $5 service fee applies. In some circumstances a promoter's fee may also apply. Due to these factors, the ticket price is always more than the face value printed on the ticket.
A phone booking surcharge of $5.95 per ticket applies to all orders placed over the phone. By booking online you will avoid this surcharge. To contact a customer service consultant call 02 9352 3220 during business hours Monday to Friday.
Are all events sold through your events online premium quality?
For all indoor events, we buy excellent 'A Reserve' or equivalent quality seating. If you purchase tickets through Citibank your events online, you can be assured that seats will be the best available. Front row isn't necessarily the best –so sit back and relax knowing that you will get the best seats based on each individual venue.
For large outdoor or high demand events, we sell tickets as Advance Access,® which allows customers to purchase before they are on sale to the general public –to ensure you don't miss out! We cannot however guarantee the quality of these seats within the selected seating category, as Advance Access ®events are usually high-demand or outdoor events, and tickets are limited.
For the Last Minute Tickets service, seating quality can not be guaranteed, which is why we are able to offer them at such a great discount.
How do I make a wheelchair booking
Please contact us; we will endeavour to assist special requests where possible. This may not be possible during pre-sale periods where exact ticket locations are not yet known.
Where are these premium quality seats located
- In THEATRE VENUES we usually sell 'A Reserve' seating located in the front half of the stalls and/or the front half of the dress circle/mezzanine.
The Stalls are the section of seating, beginning directly in front of the stage on the ground level of the theatre generally sloping slightly upwards towards the back of the section.
The Dress Circle or Mezzanine is the elevated section of seating that is similar to a balcony with the seating tiered upwards towards the back of the section.
In some theatres there may be an additional balcony above and further back than the Dress Circle/Mezzanine generally known as the Grand Circle.
- In ENTERTAINMENT CENTRES our tickets are generally located on the floor and/or in the first elevation. The Floor is the flat section of the venue with seating beginning directly in front of the stage. We do not usually offer tickets in this area if the floor section is 'general admission' (ie: unreserved seats or standing room only).
The First Elevation is the first tier of raised seating around the edge of the floor section rising upwards towards the back of the section. At the back of the 1st elevation a walkway generally separates the 1st elevation from the next section of seating known as the 2nd elevation. We generally do not offer tickets in the 2nd elevation.
- For large outdoor venues, such as Football Stadiums, we do not guarantee seating quality, as it is too subjective, and sound and viewing quality varies.
Why can't Citibank your events online tell me where my seats are located at the time of booking
Citibank your events hotline receives an allocation of premium seats to each event directly from the Promoter. These blocks of tickets are put on hold for Citibank your events hotline members prior to the event going on sale to the general public. To ensure each customer is allocated the best seating possible, we always allocate seating from this allocation after customer purchase, in the order in which they are sold, based on combinations of tickets sold.